Privacy Policy

Effective Date: April 2025

Billionpay (“we,” “our,” or “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you interact with our services.

1. Information We Collect

We may collect the following types of personal information:

Identity Information: Name, email address, phone number, billing address, etc.
Financial Information: Credit/debit card details, bank account information, billing data.
Transaction Data: Payment records, transaction history, transaction amounts, dates, and times.
Technical Information: IP address, browser type, device and operating system details.
Communication Data: Customer support conversations, emails, and live chat transcripts.

2. How We Collect Information

We collect your personal data through:

Direct Collection: When you register, make a transaction, or contact us.
Automated Collection: Via cookies and tracking tools while using our site.
Third-Party Sources: Information from partners such as payment gateways.

3. How We Use Your Information

Your data may be used for:

Service Delivery: To process payments, manage your account, and complete transactions.
Improvement & Analytics: To analyze usage and improve our services.
Customer Support: To respond to queries or troubleshoot issues.
Fraud Prevention & Security: To detect and prevent fraudulent activity.
Legal Compliance: To meet regulatory obligations or respond to lawful requests.

4. How We Share Your Information

We do not sell your personal data. We may share it in the following cases:

Service Providers: With vendors such as payment processors or cloud providers.
Legal Compliance: If required by law or to protect legal rights.
Corporate Transactions: In case of merger, acquisition, or sale of assets.

5. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information, including encryption, secure data storage, and access control mechanisms.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes stated in this policy or to comply with legal requirements.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete information
Request deletion of your data
Restrict or object to processing
Transfer your data to another service provider

8. Cookies and Tracking Technologies

We use cookies and similar technologies to analyze site traffic, personalize content, and enhance your experience. You may adjust your cookie preferences via browser settings.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these third parties. Please review their policies before sharing personal information.

10. International Data Transfers

If your data is transferred across borders, we ensure appropriate safeguards are in place to protect it under applicable data protection laws.

11. Changes to This Privacy Policy

We may update this policy periodically. Major updates will be announced via email or prominently on our website. Please check this page regularly to stay informed.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, contact us at:

Email: ahao@thebillionpay.com
Address: Room 1503-09, 15/F, Causeway Bay Centre, 15-23 Sugar Street, Causeway Bay, Hong Kong.